Ella: AI Healthcare Navigation That Makes Finding the Right Care Simple

Science & Research

Sep 4

“Who Do I See for This?”

Speaking from experience, I’ve asked myself this question many times over. I’ve leaned on friends and family for advice and—like most of us—called upon Google for help.

It’s not the best process, but it’s the one I had. And perhaps you’ve done something similar.

One of the first questions people ask when they have a health issue or goal is:

“Who do I see for this?”

It sounds simple, but it’s often confusing. Jaw pain—physio, chiro, or dentist? Stress-related insomnia—counselor, massage therapist, or nutritionist? Which clinician here does EMDR? Or IMS? Do they also have expertise in persistent pain? Does this physio treat concussions or do post-operative rehab for a hip or knee replacement? You see how tough this can get.

For most people, finding the right clinician often means 10–15 minutes of searching online. Ella, our AI-powered healthcare navigator, can do it in 10–15 seconds.

Ask our AI, Ella, to help you find the right clinician or service for your issue or goal in seconds instead of minutes.

Why We Built Ella

Patients want 2 things above all: the best care for their problem and to have their problem solved.

At Tall Tree Health, we care about the patient experience even before we even meet you. We want healthcare navigation to be simple. We want patients to find the right expert for their needs. We want people to feel confident they’re making a good decision.

And because we’re explorers at heart, we don’t settle for the status quo. We’re driven to try new things, to innovate, and to push beyond the usual boundaries of healthcare. Ella is one of the ways we’re living that out—an experiment born from curiosity, empathy, and the belief that healthcare can always be made better.

Ella was designed to bring clarity, speed, and confidence to the very first step of care and help people navigate with ease the array of services we provide.

This is Ella’s chat interface. She is empathetic, patient centered, and approachable. Let’s keep healthcare human.

“Ella is not “just another AI chatbot.” We know people are already of tired of clunky AI tools being forced into their lives—assistants that overpromise, underdeliver, or feel like they’re replacing human care. Ella is the opposite of that. ”

Why We Didn’t Use an Out-of-the-Box Solution

There are plenty of “plug-and-play” chatbots on the market. But most of them are surface-level tools:

They answer a handful of pre-loaded FAQs.
They send you back to the same service pages you could have found on your own.
They operate as “black boxes,” where you can’t see how they make decisions or adapt them to your clinic’s needs.

That’s simply not good enough for us. And patient’s deserve way, way more than that.

We demanded full transparency and controllability. We wanted to know exactly how Ella makes her recommendations, and we wanted the ability to guide and refine her responses with real clinical expertise. A generic chatbot couldn’t offer that. Nor could it be done with speed.

So instead of plugging in something off the shelf, we built Ella from the ground up—a tool shaped by our clinicians, the research, best practices, and aligned with our values, and designed to truly support patients.

Ella is not “just another AI chatbot.” We know people are already of tired of clunky AI tools being forced into their lives—assistants that overpromise, underdeliver, or feel like they’re replacing human care. Ella is the opposite of that. She was designed to stand apart: built with and for patient’s, carefully tuned to guide and be deeply respectful of patients’ trust and choices.

How Ella Works

Ella isn’t built on generic information—she’s built on the lived expertise of our clinicians. We got into the nitty gritty of each clinician’s training, experience, and areas they love to treat. That way, Ella doesn’t just match you with “a physiotherapist” or “a counselor,” she matches you with the right person for your needs.

Here’s how:

Clinician input → Every clinician at Tall Tree shared their specialties, advanced training, and the patient populations they’re passionate about working with. They also clarified what they don’t treat—because knowing the boundaries of expertise is just as important as knowing the strengths.
Better matching → With that depth of knowledge, Ella can guide patients toward the most appropriate expert for their concern.
- For example: someone with persistent low back pain who wants to get moving again and is curious about intramuscular stimulation (IMS) can be guided directly to a physiotherapist who specializes in chronic back pain, uses exercise-based rehabilitation, and is trained in IMS.
- Instead of a generic “Book a physio” suggestion, Ella points the patient to a clinician whose skills and interests directly align with their goals.
Ethical interdisciplinary care → Healthcare is rarely one-dimensional. Ella was designed to reflect that. If more than one approach might help—say, physiotherapy and counseling for persistent pain—Ella highlights those pathways clearly and ethically, so patients understand all of their options.
Resources and support → Ella doesn’t just lead to appointments. She also connects patients to free self-care resources, and clinician bios. This helps people feel informed and supported—even before they step into a clinic.

Based on the person’s issue or goal, Ella will match them to the right clinician in seconds.

Why This Matters

When patients ask “Who do I see for this?”, they deserve more than a vague guess, a Google rabbit hole, or 15 minutes of clicking through bios. They deserve a clear, confident answer—and they deserve it quickly.

Ella provides that:

Quickly → moving patients from confusion to clarity in seconds, not minutes.
Safely → grounding every recommendation in clinician expertise and ethical care pathways.
With compassion → built with empathy, patient-centered design, and the understanding that healthcare is stressful enough without barriers at the front door.

But Ella isn’t just a tool. She’s part of a larger vision at Tall Tree: to make healthcare easier, to challenge the status quo, to explore what’s possible, and to use technology in ways that make healthcare more human—not less.

We know this is only the beginning. Ella will keep evolving through continuous feedback, new research, and collaboration between our clinicians and developers. Just as AI is becoming as essential as electricity and the internet, we believe Ella—and tools like her—will become a natural part of the healthcare experience in the years to come.

👉 Try Ella yourself at Tall Tree Health and see how she makes healthcare navigation simple, trustworthy, and centered on you.

At the end of the day, our goal is simple: when you ask, “Who do I see for this?”, Tall Tree—and Ella—will always have your back.