If You’ve got Questions, We Have the Answers

FAQs

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Frequently Asked Questions

Jump to: Services & Appointments | Billing, Coverage, Payments, Referrals | About Tall Tree

  • When we get asked this question, we like to turn it back to you: What have you tried in the past, and was it successful?

    If a particular therapy has helped in the past, it’s likely to be a great choice for you now. If it’s a new issue or if past treatment was not that helpful, we’d be happy to suggest a therapist who we think is the best choice for you. We’ll consider your specific injury, schedule, and preference for male/female if you have one. If we ever feel that you’d be better served to see a different provider, we’ll tell you.

  • This will vary from service to service, but here’s a quick breakdown:

    • Physiotherapy: First visit: 45-mins Follow-ups: 30-mins

    • Registered Massage Therapy: Your choice! But for your first visit, we generally recommend at least 45-mins, to allow for some assessment time.

    • Acupuncture: First Visit: 75-mins Follow ups: 60- or 30-mins (depending on treatment plan)

    • Chiropractic: First visit: 45-mins Follow ups: 30-mins

    • Kinesiology: First visit: 60-mins Follow ups: 60 or 30- mins (depending on exercise plan)

    • Naturopathic: First visit: 60-mins Follow ups: can vary from 15 to 60- mins depending on the nature of the visit.

  • We have something for almost everyone. Our small class sizes are always customized to the participants in them.

    We have classes for back strength, for people with injuries, and for seniors.

    If you’re looking for something that’s more about sweating and getting a good workout, we do that too!

  • You'll generally want to wear loose-fitting clothing that you can move easily and comfortably in. You’ll also want to make sure that the therapist can access whichever body part is causing you pain or discomfort (e.g. knee pain: wear/bring shorts; shoulder pain: wear/bring a tank top). If you’re coming to see Dr. Marita, our Naturopathic Doctor, feel free to bring along any recent bloodwork or testing that you might have as this always helps paint a bigger picture for us. But if you don’t have any, then that’s fine too!

  • Just give us a call or check out our online booking site.

  • If you qualify for Premium Assistance MSP, then MSP will cover $23 per visit, for up to 10 visits per year for all services combined (PT, Chiro, ND, Acu, RMT). Otherwise, unfortunately, regular MSP doesn’t provide any coverage.

    If you have an extended health plan, you may be covered. And if you are, we will usually be able to directly bill your service charge to your insurance provider. Check out our direct billing page for more information.

  • We offer a "Direction to Pay" program for the following services: Physiotherapy, Occupational Therapy, Kinesiology, Active Rehabilitation, and Registered Clinical Counselling. This is designed to facilitate ICBC patients with legal representation to get access to timely rehabilitation services.

    What we need to get started:

    • An ICBC claim number

    • A current referral from a doctor for the therapy required

    • A signed direction to pay form, which we will provide you with at your first appointment

  • We don't require a referral for any of our services. However, some extended health plans require a referral to be eligible for coverage. If you have extended health coverage and hope your treatment will be covered, you may want to check the details of your plan.

  • Well, at the risk of tooting our own horn, we’re pretty convinced we have the best, most qualified clinicians around. Our clinicians hold themselves to the highest standard of care, using evidence-based and cutting-edge techniques, continually pursuing ongoing education and professional development, and fostering a culture of education and learning.

    We are the most multidisciplinary clinic in BC. Physical, psychological, functional, and wellness. Whatever you need, we can help. Longer treatment times that are entirely one-on-one mean that your health professional is giving you 100% of their attention and care. There is no bouncing between multiple patients, and you won’t be abandoned to lay alone with a machine buzzing on you. As a bonus, the clinics are beautiful spaces. So much so that we’ve won a couple of awards!

    This is healthcare the way it should be done.

  • Read about who we are and the origins of Tall Tree on Our Story page.

  • Tall Tree, as our name suggests, knows a thing or two about ecosystems. As such, we care a great deal about our community and the many meaningful projects, events, and causes that are happening within it. We support a number of organizations including sports teams, non-profits, and post-secondary institutions with our time, services, and money. These include:

    • The Canadian Diabetes Association

    • The Mountain Equipment Coop Race Series

    • The Community Soccer World Cup

    • Local junior soccer teams

    • Cordova Bay Badminton Club

    • Cordova Bay Golf Course

    • The Victoria Eagles

    • The Cheetahs

    • The Cordova Bay 55+ Association

    • The UBC Physiotherapy Program

    • The UVIC Medical Program

    • The UVIC Kinesiology Program

    • The Camosun Athletic Therapy Program

    • The Cridge Centre For Family

    • The ALS Society of British Columbia and Yukon

    • And Many more

Questions about Concussions?

Visit our Concussions Program FAQ page for all you need to know.

FAQs
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The REALLY Important Stuff!

What kind of treats does Obi like?

Well, if you ask him, he’ll tell you “chicken!” With some degree of panache. That said, his tail gets to wagging with just about any meaty delight. His Dad is a bit precious and gives him dehydrated raw, but according to Obi, that’s more of a reflection on him.

in-person and online

How to Book

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Book your location and service online, or contact us if you’ve got any questions.

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